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2019 Australian Service Excellence Awards (hosted by CSIA)
Melbourne Convention and Exhibition Centre (MCEC)
1 Convention Centre Place, South Wharf VIC,
Australia
Thursday, 24 Oct 2019
06:00 PM
11:50 PM
Customer Service Institute of Australia
18 Jun 2019 09:00 AM
23 Oct 2019 06:00 PM

The Australian Service Excellence Awards (ASEAs) are Australia’s premier customer service awards event, with customer service professionals coming together each year to recognise best practice and innovation in customer service.

Hosted by the Customer Service Institute of Australia (CSIA), the ASEAs recognise customer service excellence across Australia’s most outstanding customer service-driven organisations and individuals.

Tickets are now on sale for the gala presentation dinner and awards ceremony, to be held at the Melbourne Convention and Exhibition Centre on Thursday, 24 October 2019.

We encourage you to attend the customer service industry’s night-of-nights, supported by CEOs of leading organisations across a broad range of industries including transport, government, financial services, health, property development and more.


TICKETS

What's included - Pre-dinner drinks and canapes, three-course dinner accompanied with beverages.

Before buying your tickets, please register as an individual or organisation here. Registration ensures that you can easily manage your booking at a later date including allocation of tickets and specification of dietary requirements. It’s important to note that ticket prices listed below include GST.

Early Bird Offer (available until Friday, 30 August 2019)

The early price for a full table (10 seats) at the awards ceremony is as follows:

  • Early Bird Table (10 seats) - $2,850

Table (10 seats)

The price for a full table (10 seats) at the awards ceremony is as follows:

  • CSIA member: Standard Rate - $3,250
  • Non-member: Standard Rate - $3,750

Individual seat

The individual ticket price at the awards ceremony is as follows:

  • CSIA member: Standard Rate - $350
  • Non-member:  Standard Rate - $425

Corporate branded table (10 seats)

The price for a corporate branded table (10 seats) at the awards ceremony is as follows:

  • Standard Rate - $3,950

Purchasing a corporate table provides a unique opportunity to promote your organisation's focus on customer service excellence. A chance for your company to stand out during the evening, your logo will be prominent and visible to all on your table, and further branding secured in the commemorative event booklet, which is distributed to all attendees.

BONUS! The first five corporate table purchases will have the opportunity to present an award on the night.

Need more or less than 10 seats?

For organisations that do not purchase full tables of 10, attendees will be seated with their colleagues and attendees from other organisations. This is a great opportunity to network with like-minded people in the industry.

If the total number of attendees does not add up to multiples of 10, you can book additional seats by purchasing additional individual tickets. For example, for 15 attendees, book a table of 10 as well as five individual tickets. We will do our best to ensure all company representatives are seated close together.


THE DETAILS

Venue:           Melbourne Room 1, Melbourne Convention and Exhibition Centre (MCEC)  Precinct Map
6:00pm:         Pre-dinner drinks
7.00pm:         Dinner and awards ceremony
Dress code:   Black tie/formal. Click here to see what people wore last year!

Getting there

A map of the Melbourne Convention and Exhibition Centre venue precinct can be found here. Detailed information on getting to the Melbourne Convention and Exhibition Centre can be found here. 

If you prefer to drive, please see information on parking options.


ACCOMMODATION

October is a very busy time in Melbourne so please ensure that you plan and book your accommodation with plenty of time to spare. Please note, the cost and booking of accommodation is the responsibility of attendees.

CSIA has secured an exclusive accommodation offer for the guest attending the gala dinner. You will have access to 10% off the best available unrestricted rate at the time of booking for room only accommodation when you make a booking online with through the hotel directly. Please see below for the contact details and online booking links for the respective hotels.

  • Pan Pacific Melbourne
    2 Convention Centre Place, South Wharf VIC 3006
    +61 (3) 9027 2000 
    To receive 10% discount off daily rate book online - www.panpacific.com/ASEA2019 
  • Novotel Melbourne South Wharf
    7 Convention Centre Place, South Wharf VIC 3006
    +61 (3) 9058 0444 
    To receive 10% discount off daily rate book online - http://bit.ly/AustralianServiceExcellenceAwards

Other accommodation

For great deals on other hotels, we recommend looking at booking.com or wotif.com.


FAQs

We've put together some FAQs to assist you with the booking process. If you can’t find the answer you’re looking for here, please contact us at awards@csia.com.au or call 1300 912 700.

Am I a member?

If you're unsure whether you are a member of CSIA, please contact us at membership@csia.com.au to confirm your membership status.

Is my registration/ticket transferrable?

You can update your ticket information up until Tuesday, 8 October 2019. This includes transferring the ticket to another attendee or changing your dietary requirements.

Can I cancel my booking?

Refunds can be issued up until Tuesday, 24 September 2019. Following this date, we are unable to provide refunds. However, you can update your booking information to include replacement attendees.