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2017 Australian Service Excellence Awards (hosted by CSIA)
The Westin Sydney
1 Martin Place, Sydney,
NSW 2000
Wednesday, 25 Oct 2017
06:00 PM
11:30 PM
Customer Service Institute of Australia
28 Jul 2017 08:00 AM
20 Oct 2017 12:00 AM


The Australian Service Excellence Awards (ASEAs) are Australia’s premier customer service awards event, with more than 650 customer service professionals coming together each year to recognise best practice and innovation in customer service.

Hosted by the Customer Service Institute of Australia (CSIA), which celebrates its 20th anniversary in 2017, the ASEAs recognise customer service excellence across Australia’s most outstanding customer service-driven organisations and individuals.

Tickets are now on sale for the gala presentation dinner and awards ceremony, to be held at The Westin Sydney on Wednesday, 25 October 2017.

You requested it and CSIA is happy to confirm that well-known Australian TV presenter Catriona Rowntree will once again host the evening alongside the affable Michael Pope, who returns as co-host for a third year. CSIA is also delighted to announce that Salesforce is once again our exclusive partner for the event, and will be working with CSIA to make sure it is a night to remember!

We encourage you to attend the customer service industry’s night-of-nights, supported by CEOs of leading organisations across a broad range of industries including transport, government, financial services, health, property development and more.


Before buying your tickets, please register as an individual or organisation here. Registration ensures that you can easily manage your booking at a later date including allocation of tickets and dietary requirements. It’s important to note that a booking fee of $0.25 per ticket applies to each transaction.

Early bird rates listed below are available until 4:00pm on Friday, 01 September 2017.

Individual seat bookings

The individual ticket price for the awards ceremony is as follows:

  • CSIA members: Early Bird Rate -  $225 and Standard Rate - $247.50
  • Non-members: Early Bird Rate - $275 and Standard Rate - $302.50

Table bookings

The price for a full table (10 seats) at the awards ceremony is as follows:

  • CSIA members: Early Bird Rate - $2,025 and Standard Rate - $2,230
  • Non-members: Early Bird Rate - $2,500 and Standard Rate - $2,750

Corporate (branded) table bookings

Purchasing a corporate table provides a unique opportunity to promote your organisation's focus on customer service excellence. A chance for your company to stand out during the evening, your logo will be prominent and visible to all on your table, and further branding secured in the commemorative event booklet which will be distributed to all attendees.

BONUS! The first five corporate table purchases will have the opportunity to present an ASEA on the night.

The price for a full corporate (branded) table of 10 seats at the awards ceremony is as follows:

  • Early Bird Rate - $3,250 and Standard Rate - $3,575

Need more or less than 10 seats?

For organisations that do not purchase full tables of 10, attendees will be seated with their colleagues and attendees from other companies. This is a great opportunity to network with like-minded people in the industry.

If the total number of attendees does not add up to multiples of 10, you can book additional colleagues in by purchasing additional individual tickets. For example, for 15 attendees, book a table of 10 as well as five individual tickets. We will do our best to ensure all company representatives are seated close together.


Venue:              Grand Ballroom, The Westin Hotel, Sydney

6:00pm:            Pre-dinner drinks
6.45pm:            Dinner and awards ceremony
Dress code:      Black tie/formal.

Getting there

Access to the Grand Ballroom at The Westin Hotel is via Martin Place. The hotel is conveniently situated within walking distance of several major attractions in Sydney’s CBD and is easily accessible by public transport and taxis. Detailed information on where The Westin Hotel is located can be found here.

If you prefer to drive please see driving directions and information on parking charges.


October is a very busy time in Sydney so please ensure that you plan and book your accommodation with plenty of time to spare. Please note, the cost and booking of accommodation is the responsibility of attendees.

The Westin Sydney

The Westin is offering a 10% discount to those attending the event. Please quote “Customer Service Institute of Australia” at the time of the booking and click here for reservations and rates. For enquiries please contact Amy Hackette on + 61 (0) 2 8223 1138 or via email.

Other accommodation

For great deals on other hotels, we recommend looking at booking.com or wotif.com.


We've put together some FAQs to assist you with the booking process. If you can’t find the answer you’re looking for here, please do not hesitate to contact us at awards@csia.com.au or call 1300 912 700.

Am I a member?

If you're unsure whether you are a member of CSIA, please contact us at awards@csia.com.au to confirm your membership status.

Is my registration/ticket transferrable?

You can update your ticket information up until Tuesday, 10 October 2017. This includes transferring the ticket to another attendee or changing your dietary requirements.

Can I cancel my booking?

Refunds can be issued up until Friday, 29 September 2017. Following this date, we are unable to provide refunds. However, you can update your booking information to include replacement attendees. 

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